Orca Institutes Policies

 Student Statement of Rights

Orca Institute is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.

Before you enrol at a certified private training institution, you should be aware of your rights and responsibilities.

You have the right to be treated fairly and respectfully by the institution.

You have the right to a student enrolment contract that includes the following information:

  • amount of tuition and any additional fee for your program
  • refund policy
  • if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
  • whether the program was approved by PTIB or does not require approval.

Make sure you read the contract before signing.  The institution must provide you with a signed copy.  

You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.

You have the right to make a claim to PTIB for a tuition refund if:

  • your institution ceased to hold a certificate before you completed an approved program
  • you were misled about a significant aspect of your approved program.

You must file the claim within one year of completing, being dismissed or withdrawing from your program.

For more information about PTIB and how to be an informed student, go to: PTIB Info..

 

REFUND POLICY

Circumstances when Refund Payable   Amount of Refund
Before program start date, institution receives a notice of withdrawal (applies to all students)

         •   No later than seven days after student signed the enrolment contract, and
         •   Before the program start date.

100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
• At least 30 days before the later of:
a) The program start date in the most recent Letter of Acceptance (international students)
b) The program start date in the enrolment contract.

Institution may retain up to 10% of tuition, to a maximum of $1,000.

Institution must refund fees paid for course materials if not provided to the student.
• More than seven days after the student and institution signed the enrolment contract, and
• Less than 30 days before the later of:
a) The program start date in the most recent Letter of Acceptance (international students)
b) The program start date in the enrolment contract.

Institution may retain up to 20% of tuition, to a maximum of $1,300.

Institution must refund fees paid for course materials if not provided to the student.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely by distance education)

 • After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 30% of tuition.
Institution must refund fees paid for course materials if not provided to the student.
• After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided.

Institution may retain up to 50% of tuition.

Institution must refund fees paid for course materials if not provided to the student.
Student does not attend program – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):
• Student does not attend the first 30% of the program.

Institution may retain up to 50% of the tuition.

Institution must refund fees paid for course materials if not provided to the student.

Institution receives a refusal of study permit (applies to international students requiring a study permit):
• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
a) The program start date in the most recent Letter of Acceptance
b) The program start date in the enrolment contract
• Student has not requested additional Letter(s) of Acceptance.
100% tuition and all related fees, other than application fee.
After the program start date, student withdraws or is dismissed (applies to students enrolled in a program delivered solely by distance education):
• Student completed up to 30% of the program.

Institution may retain up to 30% of the tuition.

Institution must refund fees paid for course materials if not provided to the student.

• Student completed up to 30% of the program.

• Student completed more than 30% but less than 50% of the program (based on evaluation provided to student).

Institution may retain up to 50% of the tuition.

Institution must refund fees paid for course materials if not provided to the student.

Student enrolled in a program without having met the admission requirements for the program
• If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.

100% tuition and all related fees, including application fees

Institution does not provide a work experience
• The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond its control.

100% tuition and all related fees, other than application fees

 

 Dispute Resolution Policy

1. This policy governs complaints from students respecting Orca Institute and any aspect of its operations.

2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.

3. The process by which the student complaint will be handled is as follows:

  • Student complaints must be made in writing.
  • The process for responding to a dispute a student is as follows:
  • The Director will respond to the complaint within 3 business days of receiving it acknowledging receipt and informing the complainant of the procedure from that point. The complaint will be reviewed by the Director and Instructor and the complainant will receive a response in writing within 2 weeks from the start of the review.

Orca Institute will provide the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint.

  • The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) ( Complaints ). must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.]

4. The student making the complaint may be represented by an agent or a lawyer.

 Sexual Misconduct Policy

1. Orca Institute is committed to the prevention of and appropriate response to sexual misconduct.

2. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:

  • sexual assault;
  • sexual exploitation;
  • sexual harassment;
  • stalking;
  • indecent exposure;
  • voyeurism;

the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;

the attempt to commit an act of sexual misconduct; and

the threat to commit an act of sexual misconduct.

3. A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.

4. A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.

5. The process for making a Complaint about sexual misconduct involving a student is as follows:

  • Submit a written complaint to the Diector, Sheldon Bilsker, or alternaively, Diane Auld, Instructor.

6. The process for responding to a Complaint of sexual misconduct involving a student is as follows:

  • The Director will respond to the complaint within 2 days of receiving it acknowledging receipt and informing the complainant of the procedure from that point. The complaint will be reviewed by the Director and Instructor and the complainant will receive a response in writing within 2 weeks from the start of the review.

7. The process for making a Report of sexual misconduct involving a student is as follows:

  • Provide a written statement to the Director and/or Instructor detailing the event(s) including times, places and any other information pertaining to the events(s).
  • Director, Sheldon Bilsker, This email address is being protected from spambots. You need JavaScript enabled to view it. Instructor, Diane Auld, This email address is being protected from spambots. You need JavaScript enabled to view it.

8. The process for responding to a Report of sexual misconduct involving a student is as follows:

  • Once a report is received either by the Director or Instructor the institution will review the Report within a reasonable timeframe and confirm next steps in writing.

9. It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.

10. Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.

11. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:

  • If an individual is at imminent risk of severe or life-threatening self-harm.
  • If an individual is at imminent risk of harming another.
  • There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
  • Where reporting is required by law.
  • Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to PTIB Info..